Frequently Asked Questions
What to expect, so you can enjoy
Below, you'll find answers to common questions about what to expect, from concert attire and arrival time to the best ways to engage with the music. Explore our tips and get ready to enjoy a memorable night with us
At most of our venues, if you arrive after the concert has begun, an usher will seat you at an appropriate time, such as during applause or intermission. At the Kentucky Center, monitors located in the lobby allow you to follow the performance while you wait.
Concert length varies, but we recommend planning for about two hours, including an intermission. Digital programs include the specific music run-time, which can give you a better idea of the concert length. Please note that music run-time only covers the pieces being performed and does not account for speaking between pieces, applause, etc.
Join us for free pre-concert talks before each Coffee and Classics Series concert, hosted by WUOL. These engaging talks often feature composers, conductors, or musicians from the program, who share fascinating details and insights about the music you're about to experience.
At The Kentucky Center, Old Forester Paristown Hall, and The Louisville Palace, you will go through security checkpoints upon entry. Expect to pass through a metal detector, and note that all bags may be searched. Outside food and beverages are not allowed inside. Check each venue's Visitors Guide for more details:
- The Kentucky Center and Old Forester Paristown Hall - View Visitors Guide
- The Louisville Palace - View Visitors Guide
For events at outdoor or alternate venues, please check your email for "Know Before You Go" information, sent to the email of the ticket purchaser. For further questions, contact our Patron Services team at 502.587.8681.
Tickets are available anytime online or by calling our office at 502.587.8681. You can purchase single tickets or choose a subscription package for exclusive benefits and additional savings. We also offer special discounts for students and groups. View our full list of concerts coming up.
After logging into your account on our free mobile app, your tickets will be accessible starting seven days before the performance. Need help? Call us at 502.587.8681.
Come as yourself! There’s no dress code, so wear what makes you feel comfortable. You’ll see everything from business and cocktail attire to casual and creative styles.
We ask all audience members to silence their phones before the performance begins. Photos and videos are prohibited, as light from screens can be distracting. This also ensures the protection of our musicians from artistic copyright.
Feel free to clap whenever you’re inspired! Audiences often clap as musicians enter the stage and when each piece concludes. If you’re uncertain, follow along with the crowd.
Kids are welcome at all our events! We love to see families in the audience, though it’s helpful to consider the performance length and to be mindful of others. We also offer family-focused programs for an experience tailored to younger listeners. Check out our family-focused concerts and events.
Snacks and drinks are sometimes available for purchase before the concert and during intermission. Alcoholic beverages are available for guests 21+ with a valid ID. We recommend dining before the show; check out our interactive map for nearby hotels, restaurants, and parking options.
Parking is available for purchase at all partner venues. For convenience, use our interactive map for parking recommendations as well as nearby hotels and restaurants.
For additional questions, contact Patron Services at (502) 587-8681 or email us at info@louisvilleorchestra.org.
At most of our venues, if you arrive after the concert has begun, an usher will seat you at an appropriate time, such as during applause or intermission. At the Kentucky Center, tv screens are located in the lobby that allow you to follow the performance while you wait. If you need to leave early, just be curteous to those around you and use your best judgment.
Concert length varies, but we recommend planning for about two hours, including an intermission. Digital programs include the specific music run-time, which can give you a better idea of the concert length. Please note that music run-time only covers the pieces being performed and does not account for speaking between pieces, applause, etc.
We're so glad you asked! Pre-concert talks are free and available before each Coffee and Classics Series, hosted by WUOL. These engaging talks often feature composers, conductors, or musicians from the program, who share fascinating details and insights about the music you're about to experience.
At The Kentucky Center, Old Forester Paristown Hall, and The Louisville Palace, you will go through security checkpoints upon entry. Expect to pass through a metal detector, and note that all bags may be searched. Outside food and beverages are not allowed inside. Check each venue's Visitors Guide for more details:
- The Kentucky Center and Old Forester Paristown Hall - View Visitors Guide
- The Louisville Palace - View Visitors Guide
For events at outdoor or alternate venues, please check your email for "Know Before You Go" information, sent to the email of the ticket purchaser. For further questions, contact our Patron Services team at 502.587.8681.
