Privacy Policy
The Louisville Orchestra is committed to protecting the privacy of our patrons, supporters, and visitors to our website. This Privacy Policy outlines how personal information is collected, used, and protected when you interact with us online.
Information Collected
The information we collect includes name, street address, telephone number, email address, and payment details. Additionally, we automatically collect IP addresses to help administer our website, analyze demographic information, and diagnose potential technical issues. Your personal information will only be collected if you voluntarily provide it through our website forms, ticket purchases, donations, or newsletter sign-ups. Any payment details entered on our website are handled securely and masked to prevent misuse.
Cookies
A cookie is a small data file stored on a user’s device to improve their browsing experience. The Louisville Orchestra uses cookies and Google Analytics to track website usage and enhance the user experience. The use of cookies is not linked to any personally identifiable information. Users may disable cookies in their browser settings, though this may impact certain site functions.
Use of Information
The Louisville Orchestra does not sell, rent, or swap any of the collected personal information. However, we may share information with Tessitura Network Ticketing Solutions for ticket sales and customer management and with third-party vendors engaged in marketing and data analysis. The Louisville Orchestra, or authorized entities working on our behalf, may occasionally contact you via email or mail regarding upcoming events, promotions, or research initiatives. If you do not wish to receive such communications, you may opt out at any time by contacting us at the information below.
Links
Our website may contain links to external sites that are not affiliated with the Louisville Orchestra. We are not responsible for the privacy policies or content of these third-party websites.
Children
In compliance with the Children’s Online Privacy Protection Act (COPPA), the Louisville Orchestra does not knowingly collect personally identifiable information from children under 13. If a child under 13 provides personal information without parental consent, a parent or guardian may contact us to request the removal of the information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices. Any updates will be posted on this page. We encourage you to review this policy periodically to stay informed.
Your Rights & Opt-Out
If you wish to correct inaccuracies in your personal information, you may email us with a request. For security, we will take reasonable steps to verify your identity before granting access or making corrections. If you do not wish to receive future mailings, emails, or calls from us, or if you do not want us to share your information as described above, you may opt out by contacting us.
Contact Us
If you have any questions regarding this Privacy Policy, please contact us at:
Louisville Orchestra
Phone: 502.587.8681
Email: info@louisvilleorchestra.org