• Open the LO app and select ‘Log in to access’
• Log in to your LO Account using your email and password.  
• Select the ‘My Tickets’ button from the account screen.
• Select your performance from the performance listing.

7 days before the show your mobile ticket and Bar code will become available. You can save your mobile ticket to your phone's wallet or scan the Bar code directly from the app.

You can purchase tickets for any concert of the season in the "Events" section of the app. 

Not at this time, but this feature is coming soon! Stay tuned for updates in the app.

No problem! Our Patron Services team will be on-site to assist you. Simply visit the box office, and they’ll help you access your tickets.

Go to the ‘Log in to access your tickets’ field on the home screen. Use your LO account using your email and password. If you forgot your login, tap ‘Forgot Login’ and enter your email. An email will be sent to you with instructions for retrieving your account information.

If you are expecting a ticket for a performance and do not see it in the app, it is possible that you have multiple accounts. Please contact Patron Services at 502.587.8681 or info@louisvilleorchestra.org for assistance with merging your accounts and recovering missing tickets.

We’re using mobile tickets and programs to make your concert experience more seamless, sustainable, and engaging. With mobile tickets, you can easily access and enter our events without the hassle of paper tickets, making it quicker and more convenient to enjoy the music. Mobile tickets offer enhanced security and convenience, keeping your ticket safely stored in your phone with minimal risk of loss, theft, or damage. Our mobile programs provide real-time updates and enrich your experience with interactive content, offering a deeper connection to the music and performers. Plus, going mobile allows us to reduce paper waste, supporting a greener future. Our digital approach is all about bringing you closer to the music and enhancing every moment of your visit.

Enabling push notifications ensures you won’t miss a beat! You’ll receive timely updates, including concert reminders, arrival tips, and any last-minute changes, making it easier to relax and enjoy the experience. We’ll also keep you in the loop with special offers, exciting announcements, and more—so you’re always first to know what’s happening!

The LO offers digital programs which are available in the "Digital Programs" section of the app.

The digital program offers a dynamic, interactive experience that brings you closer to the music. With rich content at your fingertips, you can explore in-depth information about each piece, gain insights into the composers' stories, and learn about our featured artists. The program also provides links to videos, interviews, and background materials to enhance your understanding and connection to the performance. It’s updated in real-time, so you’ll always have the latest details. This way, you’re not just watching a concert; you’re part of a deeper journey into the music and the people who bring it to life.

What you might find within our digital program:

• Meet the Musicians: Dive into full biographies of each musician on stage, getting to know the artists behind the music.
• Guest Artist Highlights: Explore in-depth profiles of tonight’s guest performers, follow on social, or visit their website. 
• Concert FAQs: Find answers to questions on tickets, dress code, food and drink policies, photography, and more, so you’re fully prepared for the evening.
• Upcoming Performances: Stay updated with the latest lineup of concerts, making it easy to plan your next visit.
• One-Click Donations: Show your support for the orchestra with a seamless, one-tap donation feature.
• Exclusive Content: Access behind-the-scenes videos, artist interviews, and other unique content for a deeper connection to the music.
• Leadership & Sponsors: Discover more about the Louisville Orchestra’s team, key supporters, and sponsors who help make each performance possible.

Yes! One of the great benefits of our digital programs is that all past programs remain available in the app, so you can revisit them anytime. 

If you prefer a printed program, we've got you covered! For those who prefer a physical program, we offer concise program cards at the event, listing the evening’s lineup. Before the concert, we’ll also email you a link to the full digital program, complete with in-depth details and available to print at home if you’d like a complete hard copy. This way, you have the flexibility to enjoy the program in the way that’s most convenient for you. While we’re committed to reducing paper use, we want to ensure everyone can enjoy the concert in a way that feels right for them.